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Fintech & Finserv CX

Fintechs Are Forging The Path to Financial Inclusion

More & more fintechs are stepping up to the plate.

BPO 2.0

Podcast #8: From Tactical to Strategic CX

Jon Lunitz interviews Peter Ryan, Founder & Principal Analyst at Ryan Strategic Advisory.

BPO 2.0

Podcast #7: The Modernization of the Contact Center

Jon Lunitz interviews Stephen Loynd, Founder & Principal Analyst at TrendzOwl.

Startup & Scale-Up

Podcast #6: Digital Economy CX & The Rise of BPO 2.0

As the industry shifts to a new model of CX delivery, not all outsourcers are keeping up. Bob Dec...

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