Podcast #13: Digital Customer Engagement with Michael Darwal
Jon Lunitz interviews Michael Darwal, Chief Digital Officer @ ibex Digital.
Utilities CX
WaveZero Utility Customer Experience Series: Defining Moments & The Modern Utility CX
Mark Wilkinson interviews Rory Keane - Director, Enterprise Business Development @ ibex Digital.
Startup & Scale-Up
The Rise of The Digital Native
Who are they & how will they shape the customer's digital experience?
BPO 2.0
Inspect What You Expect: Effectively Implementing Pandemic Protocols
Dealerships that up their game to keep customers safe will be rewarded with customer loyalty.
Fintech & Finserv CX
Banking Disruption & The Rise of Digital Banking
Banks are rising to the challenge of disruption & providing an enhanced digital-first customer ex...
BPO 2.0
Now More Than Ever, CX Starts With Your Employees
Unlock employee potential & maximize performance with these valuable tips.
Fintech & Finserv CX
Podcast #12: Executive Edge with Sanjib Kalita
Jon Lunitz interviews Sanjib Kalita, Co-Founder & CEO of Guppy, CMO of Money 20/20.
Fintech & Finserv CX
Smarter, Friendlier Insurance is Here – And It’s All Thanks to Insurtech
The rise of insurtech - insurers are facing disruption & need to evolve quickly.
BPO 2.0
Podcast #11: The Women of ibex
Jon Lunitz interviews women of ibex's own Sandra Fernandez & Tabana Jabeen.
Digital Marketing Acceleration
Opt-In Tracking Spells Trouble for Programmatic Advertising
Why brands need a strong digital marketing partner now more than ever.
BPO 2.0
How Customer Perception Impacts Business During COVID-19
Best practices for automotive dealerships to adopt as they reopen & focus on customer safety & re...
Utilities CX
Giving Your Customers a Megaphone
Automate & instrument the customer journey with conversational CX.
Fintech & Finserv CX
A Guide To ESG Investing
The rise of ESG Investing is a reflection of how societal values are shifting.
BPO 2.0
Podcast #10: The Upgraded Contact Center
Jon Lunitz interviews ibex's Jim Ferrato, CIO & Chad Rycenga, EVP of Product.
Utilities CX
Podcast #9: Transforming Utility CX
Jon Lunitz interviews Mark Wilkinson, SVP - Products at ibex Digital.
BPO 2.0
Podcast #8: From Tactical to Strategic CX
Jon Lunitz interviews Peter Ryan, Founder & Principal Analyst at Ryan Strategic Advisory.
Fintech & Finserv CX
Fintechs Are Forging The Path to Financial Inclusion
More & more fintechs are stepping up to the plate.
BPO 2.0
In A Socially Distanced World, CX Capacity Really Matters
Dealing with the effects of COVID-19 while continuing operations for their global clients.
BPO 2.0
Podcast #7: The Modernization of the Contact Center
Jon Lunitz interviews Stephen Loynd, Founder & Principal Analyst at TrendzOwl.
Startup & Scale-Up
Podcast #6: Digital Economy CX & The Rise of BPO 2.0
As the industry shifts to a new model of CX delivery, not all outsourcers are keeping up. Bob Dec...
BPO 2.0
Podcast #5: Diversification & Impact Sourcing
Jon Lunitz interviews Loren Moss, Independent Analyst, Publisher & Researcher.
How Technology is Changing the Face of Personal Finance
Technology is rapidly improving the customer experience cycle.
BPO 2.0
Podcast #4: Business Intelligence and the Customer Data Journey
Jon Lunitz interviews Wadad Nsouli, SVP of Customer Success & Business Insight at ibex.
Tearsheet Podcast: As COVID-19 Continues to Affect SMBs, Smaller Banks & Fintechs Come to the Rescue
Listen to how small banks & fintechs are stepping in.
Utilities CX
Conversation on eCommerce in a Post-COVID World
Take a look at the eCommerce shift as the new normal begins.
How Safety Startup Citizen Surpassed Twitter to Become Apple’s Top News App
Coming in hot - safety news app, Citizen is gaining popularity on iOS.
BPO 2.0
Podcast #3: The Importance of Communications for Organizational Adaptability
Jon Lunitz interviews Bridgett Hart, Senior Director of HR Communications & Change Management at ...
Utilities CX
Adapted CX: Connecting and Communicating with A Population in Distress
Providing information & support is key in managing customer sensitivities.
With Little Cash to Spend, Some Businesses Turn to Zero-Cash Deals
An 'old school' method that remains very 'new school' today.
The Big Bet on Podcasts
Tech giants continue to blow up the podcast industry.
Utilities CX
The Pace of the Race Increases for Digital Transformation
A warning to Utilities brands: don't get left behind.
Fintech & Finserv CX
Data Masking for PII Security & Compliance At Home
For any business with a large @home workforce, read this.
Coronavirus Stimulus Checks: IRS Adds 3,500 Phone Operators
Additional support to answer your urgent questions.
How Netflix Uses AI for Better Content Recommendation
And you thought Netflix could read your mind...
Digital Marketing Acceleration
Digital Marketing for a World in Lockdown
A new kind of consumer landscape has formed for marketing strategies to adapt to.
Fintech & Finserv CX
Podcast #2: Procurement Through Crisis
Jon Lunitz interviews Adrian Viruet, Head of Global Transformation & Strategic Sourcing for Citig...
BPO 2.0
Pivot & Adapt: The Critical Next Steps for Outsourcers
How contact centers must adapt to the post-COVID CX landscape.
Startup & Scale-Up
0-1000: Outsourcing Your First Hyper-Growth CX Team
Hyper-growth shouldn't mean compromising your brand CX.
BPO 2.0
Podcast #1: Security in the W@H Environment
Jon Lunitz interviews Sandra Fernandez, VP of Compliance & Risk Management at ibex.
Utilities CX
Most Utilities Already Possess Foundations to Deploy High-Impact Customer Engagement Programs
Maximizing tools to deepen and enrich customer connections.
Utilities CX
Utility Customer Engagement in the Age of Coronavirus
Now more than ever, digital transformation is the way forward for Utilities.
Fintech & Finserv CX
Whiskey & CX – Speaker Series 2020, Nashville!
ibex Financial's first Speaker Series of 2020 = VICTORY
BPO 2.0
The Value of Bots in a Post-COVID-19 World
How chatbots & voicebots can optimize costs & improve CX.
Fintech & Finserv CX
How Fintech is Solving the Lost Credit Card Blues
No one wants to lose a credit card, but as we all know... $#%@ happens.
