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BPO 2.0

Podcast #3: The Importance of Communications for Organizational Adaptability

Jon Lunitz interviews Bridgett Hart, Senior Director of HR Communications & Change Management at ibex.

Utilities CX

Adapted CX: Connecting and Communicating with A Population in Distress

Providing information & support is key in managing customer sensitivities.

With Little Cash to Spend, Some Businesses Turn to Zero-Cash Deals

An 'old school' method that remains very 'new school' today.

The Big Bet on Podcasts

Tech giants continue to blow up the podcast industry.

Also Check

Utilities CX

The Pace of the Race Increases for Digital Transformation

A warning to Utilities brands: don't get left behind.

Fintech & Finserv CX

How Fintech is Solving the Lost Credit Card Blues

No one wants to lose a credit card, but as we all know... $#%@ happens.

Fintech & Finserv CX

Data Masking for PII Security & Compliance At Home

For any business with a large @home workforce, read this.

Fintech & Finserv CX

The Story Behind The Fastest-Growing Type of Fraud

Welcome to the era of synthetic identity fraud.

Startup & Scale-Up

0-1000: Outsourcing Your First Hyper-Growth CX Team

Hyper-growth shouldn't mean compromising your brand CX.

With Little Cash to Spend, Some Businesses Turn to Zero-Cash Deals

An 'old school' method that remains very 'new school' today.

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