Best Practices for Managing a Remote CX Team
Optimize your contact center for the current realities of our remote-work world.
BPO 2.0
ibex Nicaragua Ofiplaza Ribbon Cutting Ceremony
Ofiplaza is open! Check out the ribbon cutting for ibex's new Nicaragua site!
Here we grow again - Ofiplaza is open! Check out our Virtual Ribbon cutting for our newest site in Managua, Nicaragua! In 2016, we opened our first site at Invercasa - with 3 clients. Now we're up to 9 clients with 2,200 employees and counting!
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Follow-Up is The Key To Long-Term Brand Loyalty
Brands that build follow-up into their CX strategy ensures their customers are heard, seen & appr...
Facebook, Kustomer, & The CX Arms Race
With Facebook's purchase of Kustomer, the CX battle for hearts & minds has officially begun.
