The Pace of the Race Increases for Digital Transformation
A warning to Utilities brands: don't get left behind.
Utilities CX
Modern Utility CX Series: Can You Be Customer Centric If Your Customers Don’t Know It?
Mark Wilkinson, SVP of Products at ibex Digital & Rory Keane, Director of Enterprise Business Development at ibex Discuss The Customer Centricity Gap, Revolution & Opportunities for Utilities
Join Mark Wilkinson, Senior Vice President - Products at ibex Digital, along with Rory Keane, Director of Enterprise Business Development at ibex as they explore the issues of customer centricity & how business leaders can help bridge the gap.
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Podcast #9: Transforming Utility CX
Jon Lunitz interviews Mark Wilkinson, SVP - Products at ibex Digital.
Adapted CX: Connecting and Communicating with A Population in Distress
Providing information & support is key in managing customer sensitivities.
