Podcast #10: The Upgraded Contact Center
Jon Lunitz interviews ibex's Jim Ferrato, CIO & Chad Rycenga, EVP of Product.
BPO 2.0
Podcast #15: Digital Natives & Global Talent Acquisition
Jon Lunitz interviews Octavia McIntosh, Director of Talent Acquisition in Jamaica, & Emily Guerra, Senior Director of Global Talent Acquisition
On this week's podcast, Jon talks with Octavia McIntosh, Director of Talent Acquisition from Jamaica & Emily Guerra, Senior Director of Global Talent Acquisition at ibex as they unpack how ibex helps blue chip & new economy brands keep up with the changing service expectations of their customers.
Also Check
Actioning CX Data for Stronger Relationships With Your Customers
5 things you need to do to action your customer feedback into successful CX.
How Customer Perception Impacts Business During COVID-19
Best practices for automotive dealerships to adopt as they reopen & focus on customer safety & re...
