Podcast #4: Business Intelligence and the Customer Data Journey
Jon Lunitz interviews Wadad Nsouli, SVP of Customer Success & Business Insight at ibex.
BPO 2.0
Podcast #3: The Importance of Communications for Organizational Adaptability
Jon Lunitz interviews Bridgett Hart, Senior Director of HR Communications & Change Management at ibex
Also Check
Pivot & Adapt: The Critical Next Steps for Outsourcers
How contact centers must adapt to the post-COVID CX landscape.
The Value of Bots in a Post-COVID-19 World
How chatbots & voicebots can optimize costs & improve CX.
