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BPO 2.0

Podcast #3: The Importance of Communications for Organizational Adaptability

Jon Lunitz interviews Bridgett Hart, Senior Director of HR Communications & Change Management at ibex


Also Check

Podcast #10: The Upgraded Contact Center

Jon Lunitz interviews ibex's Jim Ferrato, CIO & Chad Rycenga, EVP of Product.

What Are Your 2021 BPO Experience Predictions?

Our internal BPO experts forecast what's next for 2021.

How To Convert Angry Customers Into Loyal Ones

Some practical tips for handling customer frustration during these trying times.

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