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BPO 2.0

Podcast #4: Business Intelligence and the Customer Data Journey

Jon Lunitz interviews Wadad Nsouli, SVP of Customer Success & Business Insight at ibex

This week, Jon Lunitz talks with Wadad Nsouli on the cornerstone importance of business intelligence for properly understanding your customer journey.


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Podcast #3: The Importance of Communications for Organizational Adaptability

Jon Lunitz interviews Bridgett Hart, Senior Director of HR Communications & Change Management at ...

The Value of Bots in a Post-COVID-19 World

How chatbots & voicebots can optimize costs & improve CX.

Podcast #1: Security in the W@H Environment

Jon Lunitz interviews Sandra Fernandez, VP of Compliance & Risk Management at ibex.

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