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BPO 2.0

Podcast #5: Diversification & Impact Sourcing

Jon Lunitz interviews Loren Moss, Independent Analyst, Publisher & Researcher

On this week's podcast, Jon talks with industry analyst Loren Moss on geographic diversification and the growing importance of Impact Sourcing.


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Podcast #4: Business Intelligence and the Customer Data Journey

Jon Lunitz interviews Wadad Nsouli, SVP of Customer Success & Business Insight at ibex.

How Customer Perception Impacts Business During COVID-19

Best practices for automotive dealerships to adopt as they reopen & focus on customer safety & re...

Podcast #7: The Modernization of the Contact Center

Jon Lunitz interviews Stephen Loynd, Founder & Principal Analyst at TrendzOwl.

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