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BPO 2.0

Podcast #5: Diversification & Impact Sourcing

Jon Lunitz interviews Loren Moss, Independent Analyst, Publisher & Researcher

On this week's podcast, Jon talks with industry analyst Loren Moss on geographic diversification and the growing importance of Impact Sourcing.


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Podcast #7: The Modernization of the Contact Center

Jon Lunitz interviews Stephen Loynd, Founder & Principal Analyst at TrendzOwl.

How To Convert Angry Customers Into Loyal Ones

Some practical tips for handling customer frustration during these trying times.

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