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BPO 2.0

Podcast #5: Diversification & Impact Sourcing

Jon Lunitz interviews Loren Moss, Independent Analyst, Publisher & Researcher

On this week's podcast, Jon talks with industry analyst Loren Moss on geographic diversification and the growing importance of Impact Sourcing.


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Podcast #10: The Upgraded Contact Center

Jon Lunitz interviews ibex's Jim Ferrato, CIO & Chad Rycenga, EVP of Product.

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