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BPO 2.0

Podcast #5: Diversification & Impact Sourcing

Jon Lunitz interviews Loren Moss, Independent Analyst, Publisher & Researcher

On this week's podcast, Jon talks with industry analyst Loren Moss on geographic diversification and the growing importance of Impact Sourcing.


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Technology Is A Gamechanger, But Successful CX Still Depends On Your People

Invest in the best technology—but invest in the best people too.

The Value of Bots in a Post-COVID-19 World

How chatbots & voicebots can optimize costs & improve CX.

Podcast #16: The Importance of Choosing the Right Strategic Partner

Jon Lunitz interviews Marc Mahaffey, Senior Business Development Manager - Strategic National Cha...

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