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BPO 2.0

Podcast #5: Diversification & Impact Sourcing

Jon Lunitz interviews Loren Moss, Independent Analyst, Publisher & Researcher

On this week's podcast, Jon talks with industry analyst Loren Moss on geographic diversification and the growing importance of Impact Sourcing.


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The Value of Bots in a Post-COVID-19 World

How chatbots & voicebots can optimize costs & improve CX.

The Cultural ROI of In-Language Marketing

Integrating in-language marketing is valuable to the entire customer experience lifecycle.

Podcast #1: Security in the W@H Environment

Jon Lunitz interviews Sandra Fernandez, VP of Compliance & Risk Management at ibex.

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