Facebook, Kustomer, & The CX Arms Race
With Facebook's purchase of Kustomer, the CX battle for hearts & minds has officially begun.

Today Jon sits down with Peter Ryan, Principal at Ryan Strategic Advisory, to discuss Triangulated Solutions, location strategy, balancing tech, and managing the customer experience.
With Facebook's purchase of Kustomer, the CX battle for hearts & minds has officially begun.
Our internal BPO experts forecast what's next for 2021.
Jon Lunitz interviews Bridgett Hart, Senior Director of HR Communications & Change Management at ...