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BPO 2.0

Podcast #8: From Tactical to Strategic CX

Jon Lunitz interviews Peter Ryan, Founder & Principal Analyst at Ryan Strategic Advisory

Today Jon sits down with Peter Ryan, Principal at Ryan Strategic Advisory, to discuss Triangulated Solutions, location strategy, balancing tech, and managing the customer experience.

 


Also Check

What Are Your 2021 Digital Experience Predictions?

Our ibex Digital team leans in with their predictions for next year!

Podcast #10: The Upgraded Contact Center

Jon Lunitz interviews ibex's Jim Ferrato, CIO & Chad Rycenga, EVP of Product.

Podcast #11: The Women of ibex

Jon Lunitz interviews women of ibex's own Sandra Fernandez & Tabana Jabeen.

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