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BPO 2.0

Podcast #8: From Tactical to Strategic CX

Jon Lunitz interviews Peter Ryan, Founder & Principal Analyst at Ryan Strategic Advisory

Today Jon sits down with Peter Ryan, Principal at Ryan Strategic Advisory, to discuss Triangulated Solutions, location strategy, balancing tech, and managing the customer experience.

 


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Podcast #3: The Importance of Communications for Organizational Adaptability

Jon Lunitz interviews Bridgett Hart, Senior Director of HR Communications & Change Management at ...

The Value of Bots in a Post-COVID-19 World

How chatbots & voicebots can optimize costs & improve CX.

In A Socially Distanced World, CX Capacity Really Matters

Dealing with the effects of COVID-19 while continuing operations for their global clients.

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