Podcast #4: Business Intelligence and the Customer Data Journey
Jon Lunitz interviews Wadad Nsouli, SVP of Customer Success & Business Insight at ibex.
BPO 2.0
Podcast #8: From Tactical to Strategic CX
Jon Lunitz interviews Peter Ryan, Founder & Principal Analyst at Ryan Strategic Advisory
Today Jon sits down with Peter Ryan, Principal at Ryan Strategic Advisory, to discuss Triangulated Solutions, location strategy, balancing tech, and managing the customer experience.
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In A Socially Distanced World, CX Capacity Really Matters
Dealing with the effects of COVID-19 while continuing operations for their global clients.
Podcast #7: The Modernization of the Contact Center
Jon Lunitz interviews Stephen Loynd, Founder & Principal Analyst at TrendzOwl.
