Facebook, Kustomer, & The CX Arms Race
With Facebook's purchase of Kustomer, the CX battle for hearts & minds has officially begun.
BPO 2.0
Podcast #8: From Tactical to Strategic CX
Jon Lunitz interviews Peter Ryan, Founder & Principal Analyst at Ryan Strategic Advisory
Today Jon sits down with Peter Ryan, Principal at Ryan Strategic Advisory, to discuss Triangulated Solutions, location strategy, balancing tech, and managing the customer experience.
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Podcast #3: The Importance of Communications for Organizational Adaptability
Jon Lunitz interviews Bridgett Hart, Senior Director of HR Communications & Change Management at ...
