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BPO 2.0

Podcast #8: From Tactical to Strategic CX

Jon Lunitz interviews Peter Ryan, Founder & Principal Analyst at Ryan Strategic Advisory

Bram Wigzell

Jul 29, 2020

Today Jon sits down with Peter Ryan, Principal at Ryan Strategic Advisory, to discuss Triangulated Solutions, location strategy, balancing tech, and managing the customer experience.

Written By:

Bram Wigzell

Director of Brand & Strategy @ ibex

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Podcast #7: The Modernization of the Contact Center

Jon Lunitz interviews Stephen Loynd, Founder & Principal Analyst at TrendzOwl.

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Now More Than Ever, CX Starts With Your Employees

Unlock employee potential & maximize performance with these valuable tips.