Podcast #3: The Importance of Communications for Organizational Adaptability
Jon Lunitz interviews Bridgett Hart, Senior Director of HR Communications & Change Management at ...
BPO 2.0
Podcast #8: From Tactical to Strategic CX
Jon Lunitz interviews Peter Ryan, Founder & Principal Analyst at Ryan Strategic Advisory
Today Jon sits down with Peter Ryan, Principal at Ryan Strategic Advisory, to discuss Triangulated Solutions, location strategy, balancing tech, and managing the customer experience.
Also Check
The Value of Bots in a Post-COVID-19 World
How chatbots & voicebots can optimize costs & improve CX.
In A Socially Distanced World, CX Capacity Really Matters
Dealing with the effects of COVID-19 while continuing operations for their global clients.
