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BPO 2.0

Podcast #8: From Tactical to Strategic CX

Jon Lunitz interviews Peter Ryan, Founder & Principal Analyst at Ryan Strategic Advisory

Today Jon sits down with Peter Ryan, Principal at Ryan Strategic Advisory, to discuss Triangulated Solutions, location strategy, balancing tech, and managing the customer experience.

 


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Facebook, Kustomer, & The CX Arms Race

With Facebook's purchase of Kustomer, the CX battle for hearts & minds has officially begun.

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Our internal BPO experts forecast what's next for 2021.

Podcast #3: The Importance of Communications for Organizational Adaptability

Jon Lunitz interviews Bridgett Hart, Senior Director of HR Communications & Change Management at ...

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