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BPO 2.0

What Are Your 2021 BPO Predictions?

Our Leadership Team Forecasts What's Next For Business Process Outsourcing in 2021


This past year saw the BPO industry undergo some major transformations. As the new year arrives, we've asked our internal BPO experts - what's next for 2021?

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Some practical tips for handling customer frustration during these trying times.

3 Critical Steps To People-First Digital Transformation

Maintaining the human element in your employee and customer experience strategies is critical to ...

Podcast #16: The Importance of Choosing the Right Strategic Partner

Jon Lunitz interviews Marc Mahaffey, Senior Business Development Manager - Strategic National Cha...

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