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BPO 2.0

What Are Your 2021 BPO Predictions?

Our Leadership Team Forecasts What's Next For Business Process Outsourcing in 2021


This past year saw the BPO industry undergo some major transformations. As the new year arrives, we've asked our internal BPO experts - what's next for 2021?

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Podcast #8: From Tactical to Strategic CX

Jon Lunitz interviews Peter Ryan, Founder & Principal Analyst at Ryan Strategic Advisory.

The Value of Bots in a Post-COVID-19 World

How chatbots & voicebots can optimize costs & improve CX.

5 Steps To Improving How You Manage Social Reviews

How well is your brand responding to and acting on social reviews?

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